How to remove Incidents from Product Updates

How to remove Incidents from Product Updates

Document number: 18128

In order to remove a product from Product Updates in Vantive, which will replicate over to Customer Connection, via APRD, the incident must be removed from the APRD database by the document author.

The author of the incident may remove by the following steps:

While logged on to Lotus Notes, open the APRD database by double-clicking on the icon.

Select Actions from the menu bar.

Select Special.

Select Remove from Product Updates.

This process will remove the selected incident from Product Updates which will replicate over to Vantive and Customer Connection via the nightly interface.