Vantive info not getting carried into APRD

Vantive info not getting carried into APRD

Document number: 18077

When creating an APRD incident in Vantive, the information may not be carried over to APRD, and the incident is blank in the APRD. Also, the APRD may be unable to pull over case information.

We have found these problems to be a result of either an incorrect setting, or

Please check the following items:

Verify that the notes.ini file is in the correct place, and there is only one occurrance of this file.
- For Windows 95, the path should be: C:\WINDOWS\NOTES.INI
- For Windows NT, the path should be: C:\WINNT\NOTES.INI

Using the Find program, verify that you do not have more than one NOTES.INI files in locations other than those listed above.
- Click the Windows Start button.
- Select Find, then Files or Folders.
- In the Named box type in notes.ini.
- Click on the F ind Now button. This will search your computer for all copies of the notes.ini file.
If you have more than one file, delete them from any other location other than what is listed above.

Update your Lotus Notes Home Site in Vantive.
1. Select File from the Vantive main toolbar.
2. Select Open from the drop down list.
3. Select Personal Options. This will open a new window which will list the current Lotus Notes Home Site. Click on the Update LN Home Site button.

These actions should clear up any problems you are experiencing with Vantive information not being carried over to the APRD.

If after following these steps you still are experiencing problems, please contact Technical Support Operations/a>.