Employee Preferences Survey FAQs

Employee Preferences Survey FAQs

Document number: 17108

The following are frequently asked questions regarding the HR Employee Preferences online survey:

My password doesn't work. How can I access the survey?
I am having difficulty accessing the web site.
I am getting a "Proxy Server Failure." How do I correct this problem?
I received one of the following error messages: "Server Error," "Server Timed Out," or "Resources Exceeded." How do I correct this problem?
How can I change my previous answers?

My password doesn't work. How can I access the survey?

The Survey Login ID and Password are unique and confidential, so please do not share them with anyone. Please follow these simple steps to test your Password.

Click the link included in your notification email, or open Internet Explorer and type the URL from your notification email in your browser's address bar to access the employee survey site.
When the page has finished loading, you'll see "CLC Solutions - Employee Preferences Survey" at the top of the page.
Scroll down and enter the login ID and password provided in your notification email.

The login ID is 6 characters, usually similar to xxx101. The password is 8 characters. The login ID and password are not case sensitive. If you are having difficulty, please copy and paste the login ID and password directly from your notification email.

Once you've entered your login ID and password, click the Next Page button located at the bottom of the page. That should take you into the survey.
If you are still experiencing difficulties, please reply to your notification email indicating that these steps have not addressed your password problem.

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I am having difficulty accessing the web site.

Verify that you are using the correct URL. You can access the site using any of the following methods:

Click on the link provided in your email notification.
Type the address directly into your browser's address bar.
Copy and paste the address into your browser's address bar.

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I am getting a "Proxy Server Failure." How do I correct this problem?

Once you've connected to the internet and accessed the survey login page, use the survey login ID and password provided in your notification email to access the survey.

If you continue to receive this error message, please create a Northstar ticket or contact Technical Support Operations .

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I received one of the following error messages: "Server Error," "Server Timed Out" or "Resources Exceeded." How do I correct this problem?

Use the Back button on your browser to return to the previous page. Then use the Next Page button at the bottom of the page to re-submit the page.

If you continue to receive this error message, please create a Northstar ticket or contact Technical Support Operations .

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How can I change my previous answers?

Use the Back button on your Internet browser to change a previous answer. However, if you do change an answer, you must click the Next Page button at the bottom of the survey page to record the change. If you use your browser's Forward button, any changes you have made will be ignored.

If you have logged out of the survey and logged back in, the survey will take you to the point where you left off. However, upon returning you will not be able to go back and change earlier responses.

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