My Wallet showing incorrect merchants
Symptom:
The merchant listed for a transaction that appears in My Wallet is different than the actual merchant were the charge was made.
Cause:
Some businesses have more than one name that they transact business under. The merchant listing may appear as incorrect although it is not. That merchant submits their American Express transactions under their other business name which it appears different than the actual merchant where the business was transacted.
Resolution:
Enter the expense report using the data that appears in My Wallet although it appears incorrect provided that the dates and amounts are accurate.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: dcb 08/11/2003
Reviewed: 08/04/2004