Document number: 16808

 

If your Travel Authorization, Time Report, or Expense Report failed submission to the online system from MTE, you will receive an e-mail notification. The e-mail message will have one of the following subject lines:

• Travel Authorization Submission Failed
• Time Report Submissions Failed
• Expense Report Submission Failed

The sender of the e-mail message will be: FSPRD@peoplesoft.com. This email will provide you with the fields that are in error so that you may correct them and resubmit your report.

After receiving the notification that your report has failed submission, you must first update the Status of your report so that it can be corrected.

To correct an errored report:
Note: You must be connected to the network to perform these steps.

1. Open Mobile Time and Expense and select O nline from the menu bar and select S tatus Check from the drop down list.
   
   
2. Click the radio button next to the type of report that is in error: Travel Authorization, Time Report, or Expense Report.
   
   
3. Click the radio button next to the Status of A ll.
   
   
4. Highlight the report you need to correct. The Status will be "Submitted, Pending Validation" and the ID will be "<ID Pending>".
   
   
5. Click the U pdate button.
   
   
6. After receiving confirmation that the Status Check has completed, click OK. If the Status does not update to Error, repeat steps 3-7 until the Status=Error.
   
   
7. Once the Status has been updated to Error, close the Status Check window by clicking the "x" in the upper right hand corner of the window.
   
   
8. Open the errored report by selecting F ile from the menu bar and O pen from the drop down list.
   
   
9. Click the radio button next to the type of report and click the radio button next to the Status of A ll.
   
   
10. Highlight the report you wish to correct and click OK to open the errored report.
    
    
11. Using the information provided to you in your email notification, correct all identified data errors.
    
    
12. Save the report and close out of it.
    
    
13. Resubmit your report by selecting O nline from the menu bar and Submit XX from the drop down list where XX is the type of report you are resubmitting.
    
    
14. Highlight the report you resubmitting and click OK.

You can perform a Status Check to confirm that your report submitted successfully. For additional information, see Eureka! document 17312 — How to Check Status with Mobile Time and Expense.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: dcb 07/15/2003
Reviewed: 08/04/2004