Screens do not appear when entering an event in Enterprise Webcast (Interwise)
Symptoms:
Some screens may not appear when trying to enter a Enterprise Webcast (Interwise) event:
Participant selection screen: Options that should appear are radio buttons for the Java participant, that the application is already installed on the computer or to install the application.
Getting ready for Interwise event choice screen: Options that should appear are System Check, Download and Enter Demo.
Login to event screen: Options to enter First and Last name as well as e-mail address should appear.
Other Yes/No selection screens may not appear or if they do, you may not be able to make a selection.
Cause:
AOL, AOL Instant Messenger or a popup blocker may be installed on the computer.
Resolution:
Uninstall AOL, AOL Instant Messenger and any popup blockers from your computer. All screens should now appear as designed and Yes/No selection screens will work.
If uninstalling AOL, AOL Instant Messenger and any popup blockers does not resolve the issue, or if they are not installed on the machine, contact Technical Support Operations or log a NorthStar ticket for assistance.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004
All rights reserved.
Created: dcb 08/08/2003
Revised: jw 10/15/2004
Reviewed: 10/05/2004