Notification about document posted or e-mail message sent in Lotus Notes containing a virus

Notification about document posted or e-mail message sent in Lotus Notes containing a virus

Document number: 16136

All Lotus Notes application and mail servers are being scanned for documents and attachments that contain viruses. If a document posted in a Notes database or an outgoing e-mail message is found to contain a virus, an automatic notification is sent to the person who posted the document or sent the message. Anyone receiving this notification is responsible for cleaning the infected file to avoid spreading the virus.

Text of notification of document or e-mail containing virus.

NOTE: Although virus scans are being run on servers, it is ultimately the responsibility of the user to ensure that the files on their computers are virus-free. Weekly virus scans and live updates should be scheduled.

The following is the text of the notification a user will receive if they have posted a document in a database or have sent an e-mail message containing a virus:

VIRUS FOUND in an EMAIL message:

If this message states that the virus was cleaned, then the email was sent to the intended recipient(s).
The original file on your workstation is STILL INFECTED and MUST BE CLEANED or DELETED.

If this message states the virus could not be cleaned, then the infected file was Quarantined. The email was not sent to the intended recipient(s). You MUST make sure the file on your workstation is cleaned prior to resending (see cleaning instructions below).

VIRUS FOUND in a DOCUMENT posted to a Notes database:

If this message states the virus was cleaned, then the document containing the infected file was cleaned.
The original file on your workstation is STILL INFECTED and MUST BE CLEANED or DELETED.

If this message states the virus could not be cleaned, then the document containing the infected file was Quarantined and removed from the posted document. You MUST make sure the file is cleaned prior to reattaching it to the document (see cleaning instructions below).

The name of the virus and infected file are shown in this message.

To clean the infected file:

Make sure Norton AntiVirus (NAV) is running.

Run LIVE UPDATE to make sure the virus definition files are current.

For information on manually running a LIVE UPDATE, see Eureka! document 15039 — Norton AntiVirus Live Updates and select the "How to Manually run a LiveUpdate" link — http://eureka.peoplesoft.com/html/15039.htm.

Run NAV on the infected file to clean it.

For information on running NAV on a single file, see Eureka! document 15038 — Norton AntiVirus - PeopleScan and select the "Click here for instructions on how to run a scan on a single file" link — http://eureka.peoplesoft.com/html/15038.htm.

Once the file has been cleaned, the email can be re-sent or the document re-posted.

If you have questions or problems running NAV or NAV does not clean the infected file, please contact Technical Support Operations immediately at 6-PSH-2222.
Be prepared to provide the name of the virus and infected file.

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