Document number: 16118

 

A WebEx user ID and password is required to schedule and host meetings through the WebEx online meeting center. The request for a new ID and password is submitted through NorthStar and will be processed within three business days. Once the request has been processed, a user will receive an e-mail message with the new ID and password.

Requesting a WebEx user ID and password.

NOTE: A WebEx ID and password is not needed to attend a meeting. They are only required to schedule and host meetings. To attend a meeting, only the meeting name and password are needed.

Only requests submitted by PeopleSoft employees and consultants will be processed. If a PeopleSoft customer requests a WebEx user ID and password through the PeopleSoft WebEx site or by contacting Technical Support Operations , it will be declined as they will only attend meetings hosted by PeopleSoft, but not be hosting meetings themselves. To attend a meeting being hosted on WebEx, only the meeting name and password are required and should be given to the attendees by the host.

For information about WebEx training and how to use the WebEx online meeting center, see Eureka! document 16121 — WebEx training.

 

 

 

 

 

 

 

 

 

 

 

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To request a WebEx user ID and password:

1. Launch NorthStar and log in.
   
   
2. Click L og Service Ticket in the Submit Tickets section. Supply the contact information and click Next.
   
   
3. Select Software Applications if not already selected and click Next.
   
   
4. When the next Log Service Ticket window appears, do the following:
   
   
   • What application are you using: Click the down arrow, scroll down and single click on WebEx to select it.
     
     
   • What problem are you experiencing: Click the down arrow and single click on I need access to select it.
     
     
   • Select the appropriate operating system and type of connection.
     
     
   • Subject: Type New WebEx ID and Password Request.
     
     
   • Description: Type any additional information required for this request.
     
     
5. Click Finish.
   

The request for a WebEx user ID and password has been submitted. Please allow up to three business days for the request to be processed. Once the request has been processed, an e-mail message will be sent with the new ID and password.

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: dcb 08/27/2001