How to add a delivery report to an e-mail message in Lotus Notes

How to add a delivery report to an e-mail message in Lotus Notes

Document number: 16111

Requesting a delivery report is a delivery option when creating an outgoing e-mail message in Lotus Notes. By default, a delivery failure report is automatically generated for any failed outgoing message.

The following lists the types of delivery reports that can be added to a specific outgoing message:

NOTE: Delivery reports may only be requested for mail that is routing internally within PeopleSoft with the exception of the Only on failure report which is the default. Delivery traces for external mail will not go beyond the internal Internet mail servers.

Only on failure: If a message is undeliverable for any reason, a Delivery Failure report will be received. This report states the reason why the message was undeliverable. As stated above, this is the default for all outgoing messages.
Confirm delivery: This report informs the sender whether the message was delivered to the recipient(s)' mail file or not. It does not confirm whether the message was opened by the recipient(s) or not.
Trace entire path: A report is received for each server "hop" as the message is routing to it's destination server.
None: No delivery report will be sent even if there is a delivery failure.

Only one type of delivery report may be selected for each specific message. Multiple reports cannot be delivered. For information on how to change the delivery report type for a specific internal e-mail message, click here.

Only one type of delivery report may be selected for each specific message. Multiple reports cannot be delivered.

To change the type of delivery report received:

Create a new e-mail message or reply to a message that has been received.
Click the Delivery Options... button prior to sending the message.
Click the down arrow to the right of Only on failure in the Delivery report: field in the Delivery options section.
Select the delivery report desired.
Click OK.
Send the e-mail message.

Depending on the type of delivery report selected, reports will be received as described on the first page of this document.

Click here to return to the beginning of this document.