Document number: 15299

 

If you qualify, you may request an exception from the 750 MB Connected software quota (for more information about the quota, see Eureka! document 15291 — 750 MB quota in Connected software) Before requesting this exception, you should review Eureka! document 15296 — How to stay under the 750 MB Connected software quota.

Click on a link below for more information.

Executive exception
Business justification exception

Remember that the purpose of Connected software is as a disaster-recovery tool, not a file storage tool. If you have to store files for a legitimate business reason, consider the use of a Department or Project share drive rather than your own hard drive. See Eureka! document 55143 — How to request a Project or Department share drive.

 

 

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Executive exception

An employee whose job is Executive Vice President or higher may request an exception to the Connected software 750 MB quota via a NorthStar request. Administrative Assistants to these employees may also request the exception. To open a NorthStar ticket for this request:

1. Launch NorthStar and log in.

2. Click on the Log Service Ticket link on the left side of the screen.

3. Enter your contact information and click Next.

4. Choose Software Applications and click Next.

5. For the question "What application are you using?"" choose Connected Backup from the dropdown list.

6. For the question "What problem are you experiencing?" choose I have an issue not listed above.

7. Enter the Operating System and connection information fields.

8. In the Subject field, type in 750 MB quota Executive exception request.

9. In the Description field, please specify the following:
• Type in that you are requesting an Executive exception to the Connected software quota.
• Type in your current employment title.
• Specify the version of Connected you are running (see Eureka! document 15383 — How to tell what version of Connected software you are running).

• Type in your account number (see Eureka! document 15222 — How to get your Connected software account number and encryption key.)

10. Click Finish.

 

Your request will be escalated to a Connected software administrator. If the request is approved, you will be contacted with instructions.

 

 

Click here to go back to the beginning of this document.

 

 

 

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Business justification exception

An employee whose job is not Executive Vice President or higher can claim an exception due to a business justification. Your manager must approve the exception. To request an exception, follow these steps:

1. Contact your manager to get approval for the exception. You will be asked for an email that shows that your manager approved the request. Your request may still be denied by the Connected software Administrator.

2. Launch NorthStar and log in.

3. Click on the Log Service Ticket link on the left side of the screen.

4. Enter your contact information and click Next.

5. Choose Software Applications and click Next.

6. For the question "What application are you using?"" choose Connected Backup from the dropdown list.

7. For the question "What problem are you experiencing?" choose I have an issue not listed above.

8. Enter the Operating System and connection information fields.

9. In the Subject field, type in 750 MB quota Business Justification exception request.

10. In the Description field, please specify the following:
    • State the business justification you have for requesting the exception and your manager's name.
      • Example: As part of my job, I must store a number of large presentations and demonstration databases on my hard drive. My manager's name is John Doe.
    • Specify the version of Connected you are running (see Eureka! document 15383 — How to tell what version of Connected software you are running).

    • Specify your account information (see Eureka! document 15222 — How to get your Connected software account number and encryption key.)

11. Click Finish.

Once your ticket is opened, you will be contacted for a verification of the request via email from your manager. Once verification is received from your manager, your request will be escalated to the Connected software administrator. If the Connected software administrator approves the request, you will be contacted with instructions.

If your request is denied, please see Eureka! document 15296 — How to stay under the 750 MB Connected software quota. Also, consider the use of a department or project share drive request (see Eureka! document 55143 — How to request a Project or Department share drive.)

 

 

Click here to go back to the beginning of this document.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: kcw 02/21/2003
Revised: kcw 03/07/2004
Reviewed: 10/25/2004