Document number: 15091

 

A NorthStar attachment must be a file that exists on your local computer or network drive to which you have access. You can attach any kind of file, including image files such as *.jpg,*.gif, or *.bmp. Other types of image files may be supported, but the NorthStar technician who is troubleshooting your ticket must be able to view the file. To create an image, PeopleSoft provides SnagIt on all standard PeopleSoft machines. You can also press { Alt}-{ PrintScreen}with the image you wish to capture is at the front of your screen. You may also paste the image into a Microsoft Word file and attach the file to the ticket. Click here for some tips about attachment files.

To add an attachment to a NorthStar ticket on the web, follow these steps:

When opening a new ticket:

Generally, when you finish logging a ticket, you will see a link on the screen that says your ticket is successfully logged to view your ticket details or add an an attachment. Click on that link Then follow the instructions below for uploading attachments.

After you've got an open ticket and you want to add an attachment:

1. Log into NorthStar.

2. On your NorthStar Home Page, a list of your Open Tickets appears.

3. Click on the ticket for which you wish to include an attachment.

4. Click on the Upload Attachments link at the top of the page for that ticket.

5. Follow the instructions below for uploading attachments.

 

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Instructions for uploading attachments:

When the Upload Attachments screen appears, follow these steps:

1. Enter the file's drive and directory path into one of the fields on the screen.
   • If you can't remember the exact drive and directory, click the Browse... button and navigate to the correct drive and directory.

   • Double-click on the file to enter it into the field.

2. Repeat the process for any other attachment you wish to include for this ticket.

3. When you're done, click on Upload at the bottom right-hand corner of the screen.

Your attachment should be uploaded.

 

 

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Tips for NorthStar attachments

• There is a maximum size limit of 8 MB for a NorthStar file attachment.

• In the filename for your attachment, do not use any characters that would make it hard to view the file from a browser. Generally, you should just use alphanumeric characters You may also use the underscore (_). Characters that could cause problems include:
  • Spaces
  • Number sign [ # ]
  • Quotation mark [ " ]
  • The "at" sign [ @ ]
  • Ampersand [ & ]
  • Exclamation point [ ! ]
  • Question mark [ ? ]
  • Slashes [ / or \ ]
  • Greater or less than signs [ > or < ]
  • Asterisk [ *]
  • Colon or semi colon [ : or ; ]
  • Dollar sign [ $ ]
  • Percentage sign [ % ]
  • Parentheses [ ( or ) ]
  • Equal sign [ = ]

 

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: kcw 08/22/2001
Revised: kcw 03/18/2003
Reviewed: 09/10/2004