Document number: 14111

 

You must submit a NorthStar ticket to request software to be installed to your machine. To submit your request:

1. Launch NorthStar and log in, if necessary. For more information about launching NorthStar, see Eureka! document 70001 — How to create a ticket in Northstar.

2. On the left side of the screen, click on the Log Service Ticket link.

3. On the contact screen, make sure the information is current and indicate how you would like to be contacted if there are any questions.

4. Click Next.

5. Choose Software Applications and click Next.

6. For "What application are you using?" choose SMS Software Installations.

7. For "What problem are you experiencing?" choose I need a software package delivered to my machine.

8. Enter your Operating System and Connection information.

9. In the Subject field, enter the name of the software package(s) you are requesting, and your machine name. (See Eureka! document 55002 — How to find out your computer's name to determine your machine's name.)

• For example: "Please deploy the Documentum Desktop 4.3.2 to my machine = PSMITH2022904.peoplesoft.com"

10. If you have any additional information to provide, or need additional space, type that information into the Description field.

11. Click Finish.

Your Northstar ticket has been submitted. When the software is ready for installation, you will see an icon in the System Tray (by the clock in the lower right of the screen).

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: pmg 07/19/2004
Revised: pmg 08/05/2004
Reviewed: 08/05/2004