World & OneWorld Support Assistant
Who: All IT Help Desk Technicians
Why: To redirect callers requesting assistance with the OneWorld & World Support Assistant tool.
What:
GSS has created two tools for customers to capture system information which can be sent to a J.D. Edwards support consultant electronically. The tools are:
Support Assistant for World Software
Support Assistant for J.D. Edwards 5 & OneWorld
If a J.D. Edwards Employee calls up requesting assistance with this application, refer them to Mark Vokac x44331.
Keywords: world, oneworld, support assistant, gss
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: amq 10/15/2003
Reviewed: 10/22/2004