Document number: 11674

 

Who: IT Help Desk Technicians

Why: Assist customers with ESU issues

What: Electronic Service Updates.

    More information on ESU's

Production:
If a caller is having problems with ESUs in a production environment (PRDXE, JPRDXE, WPRDXE), the call must be queued to OAMG (Q120150). If the problem is with the replication job that copies ESU's to the external KG, send a ticket to NT Server (Q120140).

Development: 
If in a development environment, the caller must submit the OneWorld System Support Outlook form, as follows:

1. In Outlook, go to Tools and select Forms, then Choose Form.
   
   
2. Select Organizational Forms Library in the Look In: drop down box.
   
   
3. Scroll down to the OneWorld System Support form and double click or click on open. 

If the ES issue is in regards to a customers install, the user needs to contact GSS (1 800 289 2999) for support.

Keywords: ESU, Electronic Software Update, Update, Package, OneWorld, One World

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 11/05/2003