Document number: 11660

 

To print a call in OneWorld CSMS, follow the steps outlined below. 

Note : Do not attempt to set a default printer in the portal. This feature is not currently functioning correctly. The Portal does not print to your windows default printer it creates a PDF file only; you then need to change your default Windows printer to change the printer to which your OneWorld reports print.

1. Print a call by using the Print Call option from the Form drop-down box on the Customer call entry screen, or by the Row drop-down menu (red arrow) in the Work with Calls (blue arrow) grid after searching for and then selecting the call by clicking on the check box (pink arrow).

2. The next screen you see after using print call is the Printer Selection screen. The printer listed is a phantom printer. Click OK on this screen. If you pick Cancel at this screen, your job will not print. Do not attempt to change this printer.

3. Exit the Customer Call Entry or Work with Calls screen, and back out to the OneWorld Foundation screen.

4. On the OneWorld Foundation workspace, you see the Print Queue Center. Look for the report called Print Call.

5. Click on the Adobe Acrobat icon next to your print job in the Print Queue Center. Clicking on the printer icon does not print your call.

6. Adobe Acrobat displays the call in PDF format. Click on the printer icon here and it prints to your Windows default printer.

7. To delete the print job from the Print Queue Center, click on the X.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 10/15/2003
Revised: amq 12/17/2003