OneWorld Time Entry Errors, WBT & Support

OneWorld Time Entry Errors, WBT & Support

Document number: 11655

Who: All IT Help Desk Technicians

Why: To provide a list of known errors, causes and resolutions for OneWorld Portal Time Entry.

What:

What GPSS Denver supports:

Once you have logged into the Time Entry application, support is provided by GPSS Denver. For all other issues follow normal support procedures/documentation.

Time Entry WBT:

If you have not completed the training please access the following location to launch the WBT for the Time Entry system:
\\corwrls1\world\Public\WBT\TimeEntry\MainMenu.htm

Troubleshooting invalid Time codes:

If a you cannot use a particular code or combination of codes, use the visual assist (torch icon shown to the right of the field) to display the list of valid codes for your BU in this field. It is possible the code you are trying to use is not valid/available for your BU. In this case refer to your manager, a coworker, or to Mylissa Moore for assistance in determining the correct code/s. The TSO cannot assist in determining the correct code(s).

Time Entry Lockout:

When Time Entry is closed you cannot access the grid to add time. You can, however, view previously entered time.

Reporting Issue:

Any time a new OneWorld package is deployed (once a month), it erases all user-created Time Entry reports. If this is the case you will need to recreate the report that you desire. If a new package was not deployed since you last ran the report(s), send a NorthStar ticket to GPSS Denver to investigate.

Troubleshooting Tips:

Time Entry is accessed through the OW Portal. Once in the OneWorld portal, select the Employee Workspace. The time entry component appears in the workspace for employees only.
Information Technology Users should NOT use the Quick Entry fields in Time Entry. Always use Detail Entry.
Work order entries require a ‘W’ be entered in the subledger field. This is new with OneWorld.
Some Business Unit/Pay Type combinations require a Cost Code be placed in the cost code field.
Save your time entry often (hit the save button).
It is a legal requirement that you enter your own time.
Account Validation in Time Entry allows only specific pay types to be used with certain business units. You should retry the combination of pay type to business unit before entering a call.

Known Errors:

These are the known errors in the OneWorld Time Entry application, along with the associated descriptions, causes, and resolutions.

If you are unable to resolve the error using the information provided, create a call in NorthStar to be assigned to GPSS Denver.

Error Message	Description	Cause	Resolution
5585	Blank Charge To Business Unit Invalid	Business Unit/Project field is not populated.	Enter a valid Business Unit or cost center in the Business Unit/Project field.
5586	Pay Type cannot be used with the BU	BU type and Pay Type are not compatible per the BU Type to Pay Type Cross Reference Table (P5505001)	Change either the Business Unit/Project field or the Pay Type field.
5506	Work Order/Subledger is Required	Pay Type requires that the Work Order/Subledger be populated per the BU Type to Pay Type Cross Reference Table.	Enter a Work Order number or a Client Address Book number in the Work Order/Subledger field.
045J	Subledger Type Entry Invalid	If the subledger field is blank, the Subledger Type field must also be blank. If the Subledger field is not blank, the Subledger Type field cannot be blank.	Populate both fields or delete both fields.
044D	Subledger &1 &2 Invalid	The subledger entered must exist as a record in the proper file indicated by the the A = Address Book (Customer, Employee, Owner Numbers) - F0101 C = Business Unit Numbers - F0006 E = Equipment Numbers - F1201 J = Change Request Numbers - F5301B I = Item Number - F4101 L = Lease Numbers - F1501 O = Order Numbers - F4201 W = Work Order Numbers - F4801.	To determine your problem, use the list above to find the subledger type that was keyed. You will then know that the subledger number does not exist in the file you specified.
0004	Date Invalid or Missing	The date field is invalid for one of the following conditions: Month not valid (must be between 1 and 12), Day not valid (must be between 1 and 31, and valid for month), Year not valid (must be between 00 and 99), Date has not been entered. Date must also be entered using either 6 digits or 8 digits. A leading zero must be used for months such as January (01 not 1).	Enter a valid date.
1486	Date Must Be Specified	No date was specified in either the date worked field of the subfile or in the header.	Enter the date worked in the subfile or in the header. The header date defaults into changed or added records when the subfile date field is left blank.
1573	Hours Must Be Greater than Zero	Hours field cannot be blank.	Populate the Hours field with the correct number.
0052	Business Unit Invalid	The Business Unit entered does not have a Business Unit Master Set Up.	Change the Business Unit. Otherwise, to have a new Business Unit Master set up, contact Financial Reporting for an internal cost center, or a CSPA or Billing to have a client Business Unit Master Set Up.
4382	Non-posting Business Unit	The Business Unit has been set to non-posting. You can not post transactions to this business unit.	You must use a different Business Unit to complete your time entry.
059S	Invalid Pay Type	The Pay Type that was entered is either non-numeric, less than 1, or greater than 999.	Please enter a valid Pay Type between 1 and 999.
3176	Invalid Pay Type for Payroll System	The Pay Type being used is not set up for your Job Type.	If you feel that you do not have all of the pay types needing to perform your job, contact the Billing Department in Denver.
091C	Account Number is Invalid	This account does not exist in the Account Master file (F0901).	Either change the account number to an existing account, or create this account. To create an existing account tied to an internal cost center, contact Financial Report. To create an existing account tied to a client number, contact the Billing Department.
0938	Non-Posting Account or Business Unit	One piece, or the entire accounting structure being created (BU.object.subsidiary) is a non-posting account.	Verify which piece of the accounting structure is non-posting. It may be that a cost code is required for this transaction.
056I	Subledger and Subledger Type Required	The posting edit code of this account indicates that a subledger and subledger type are required.	Enter a subledger and subledger type, or enter an account that does not require a subledger and subledger type.
070G	Subledger or Subledger Type Invalid	Subledger or Subledger Type is Invalid or Inactive	The Work Order or SAR number has been closed. You must use a different Work Order or SAR number.
0376	Tax Area Invalid	The tax area does not exist in the Tax Area Master file (F069016)	If the JDE Payroll system has not been installed and F069016 does not exist. Tax Area is edited against the Tax Area file (F4008). Tax area must be set up by HR/Payroll.
018A	&2 not found in User Defined Code &3 &4	&1 &2 was not found in User Defined Code for system &3 , type &4	Enter a valid &1 or use Visual Assist to search for a valid value.
0626	Asset Number Invalid - Input	This asset number does not exist in the Item Master file (F1201) or it is invalid.	Reenter a valid asset number, or add this asset number to the Item Master File (F1201).
058P	Pay Type Not Setup	The pay type specified for the Regular or Vacation or Sick or Holiday hours has not been set up in the P051125 processing option.	Contact your system administrator and have them set up a pay type in the P051125 processing option.
3176	Invalid Pay Type for Payroll System	The Pay Type being used is not set up for your Job Type.	If you feel that you do not have all of the pay types needed to perform your job, contact the Billing Department in Denver.
008V	Model Account Number Invalid	You are attempting to make an entry to an account number designated as a model. Model account numbers do not post, therefore entries may not be made to them.	Enter a valid account number.