Document number: 11653

 

 

If you are reporting a problem with an Interaction Client call, please follow the steps below to capture the Interaction Client call id number. This Interaction Client call id number allows Level 2 support to search the system logs for call information.

1. Go to the Interaction Client and select the Interactions tab.
   
   
2. Locate the call in the My Interactions window.
   
   Note: The call remains visible in the My Interactions window for two minutes after disconnect.
   
   
3. In the My Interactions window, use the scroll bar to view the Call Id field.
   
   Note: the Call Id is a unique 10-digit number.
   
   
4. Write down the call id number or capture a screen shot of this field.
   
   
5. If you are not able to capture the call id, please note the approximate time the call disconnected, the date, and the customer's site id number if known.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 07/31/2003
Reviewed: 8/10/04