Document number: 11649

 

 

If Customer1 freezes when an incoming ININ call is received, you need to check to see that your Internet Options are correctly configured.

To make sure your Internet Options are correct in Internet Explorer 5.x.

1. With Internet Explorer (IE) open, select Tools from the menu bar.
   
   
2. Select Internet Options.
   
   
3. Click on the Advanced tab from the Internet Options window.
   
   
4. Under Security check that Warn if changing between secure and not secure mode is not selected.
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5. Click on Apply then OK to close.

This process should resolve the problem of Customer1 freezing when an incoming ININ call is received. If not, please open a Northstar ticket.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 07/31/2003
Reviewed: 8/10/04