Using the icons on the Case Toolbar, you can:
- Save a case. If a new case is similar to an existing case, you can clone the new case (see below).
- Send a Notification. Open a page to look up a recipient for an ad-hoc notification by email or worklist. You can also use this function in the Solution component to send notifications regarding solutions.
- Print a Case. Prints the case in Print mode without graphics.
- Set Reminders. Set a reminder for yourself by sending a message at a specified time.
- Clone a Case. Quickly open a new case by importing the Company, Site, Representative, Provider Group, Assigned To, and Product ID fields with data from the current case.
- Create a Complaint. Opens the Complaint component.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003, 2004
All rights reserved.
Created: amq 01/31/2003
Revised: amq 02/12/2004
