Lead Business Processes

Lead Business Processes

Document number: 11535

Lead Status Definitions

Info Only	An inquiry that is not intended to be passed to sales as a lead requiring follow-up, but is recorded in Customer1 for Marketing and Lead Management reporting and for re-marketing purposes.
Inquiry	First stage of a Lead when gathering and confirmation of IAI information is being completed before being passed to Sales.
Open	Passed to Sales for further follow-up, acceptance or rejection. A PeopleSoft product or service has been identified.
Contacted/Qualifying	The sales user has indicated he or she is further qualifying the lead to establish whether it should be accepted.
Accepted	Accepted by sales user but not yet ready to be converted to an opportunity. A PeopleSoft product or service has been identified, but perhaps the company has not yet identified a buying period.
Converted	The lead has been converted by the sales user to an opportunity.
Rejected	Rejected by sales user. MUST be given a Reject Reason from the drop-down list.

Lead Aging Process 30 days cumulative

Open 7 days	Sales user has 7 calendar days to call the contact and update Lead status to either Rejected or Contacted/Qualifying.
Contact/Qualify 7 days	Sales user has 14 calendar days (from when the lead was opened) to determine if the lead is a viable opportunity and either accept or reject the lead.
Accept 14-16 days	Sales user has 30 calendar days (from when the lead was opened) to convert the lead to an opportunity or to reject the lead.

Use the History tab on the Leads Detail header bar to display a history of the Lead status to determine where the Lead is in the Lead Aging process.