Ideal Account Profile (IAP)
The Ideal Account Profile, also known as the IAP, is the process that PeopleSoft uses to segment accounts. The primary purpose of this segmentation or tiering is to help us personalize our customer interactions based on the value or potential value the account has to PeopleSoft. The IAP ensures that we'll have a common view of accounts across the globe.
PeopleSoft uses four tiers as a basis for establishing customer segmentation, the highest value tier being Tier 1, and the lowest value Tier 4. Tiering lets PeopleSoft calibrate resources and efforts appropriately based on the value of each customer.
Created by the PeopleSoft Knowledge Management Team.
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Created: amq 07/26/2002
Reviewed: 09/22/2004