Viewing Status of Customer Cases and Incidents
Both you and customers can view the status of customers' cases and related incidents. During the interim between ICE deployment and full integration with VCT, a temporary solution will be available to allow an ICE user to click a link and review case associations from ICE. Customers will be able to obtain similar information when they visit Online Support at Customer Connection. When the integration between ICE and VCT is complete on April 8, case information will be available from within ICE.
Created by the PeopleSoft Knowledge Management Team.
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Created: amq 03/22/2002