Document number: 11445

 

Unfortunately, you cannot currently use Call Tracking to create ICE incidents the same was as you did with APRD. That will be changed very soon.

When ICE goes live on March 22, you need to manually create incidents in ICE, perhaps by using copy and paste. The integration between ICE and Vantive Call Tracking will still be in progress. However, on April 8, you will have the same functionality to create incidents in ICE as you have had with APRD. You will be able to use a function in VCT to create an incident, which will transfer the appropriate information from Vantive Call Tracking to ICE.

Please note: you will not be able to create a draft incident in ICE. Once the incident is created and saved, it is available to all. We are evaluating whether to provide the draft incident capability in the future.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: amq 03/22/2002