Document number: 11370

 

There are three ways to set your status:

• From the Telephone tab: Click on the My Status dropdown list and select a status.
  
  
• From the Status area of you Windows taskbar: Right-click on the Interaction Client icon.
  
  
• From the Company Directory: Right-click on your name in the Company Directory and select Change User’s Status from the menu that appears.

Note: If your CIC administrator has granted you the right, you can also use the third method to change the status of other Interaction Client users in the Company Directory.  

Possible Status Values

The default status values are:

• ACD - Agent Not answering
• Assigning Cases
• At Lunch (CustomerCare Only)
• Available
• Available, No ACD
• Away from desk
• Do Not Disturb
• Follow Up
• Gone Home
• In a Meeting/Training (CustomerCare Only)
• On vacation
• Working - Follow Up

At this time, the system allows customer calls to come to you only when you are in the "Available" status. It is very important that you change your status to one of the "unavailable" choices whenever you leave your desk so that customer calls to not route to you when you are away.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: amq 11/02/2001
Revised: amq 03/18/2003
Reviewed: 8/10/04