Document number: 11360

 

When you run Interaction Client remotely, the call first alerts in your "My Calls" list. Once you click Pickup, the CIC server transfers the call to your telephone number, which causes your phone to ring.

There are two ways to receive an incoming call:

• When a call alerts in your client application, click Pickup.
  
  
• When your phone is ringing, pick up the call on the phone.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: amq 11/02/2001
Reviewed: 8/10/04