How to retrieve files from Connected software

How to retrieve files from Connected software

Document number: 11233

To select the files you want to retrieve, select the Retrieve View tab in your Connected software. Then select an option as follows:

Explore this account's files (default choice) shows you the files that have been backed up and can be retrieved. Select a folder, and you can see the sub-folders and files that you can select for retrieval. If you cannot see any of your previous files for retrieval, click here.
File selected for retrieval shows the files and folders that have been selected for retrieval on the workstation. Use this to review your selections before you retrieve them.

A green check mark in the box next to a file indicates the file should be included in the retrieval. Clicking in the box next to each file toggles it from blank (which means it won't be included in the retrieval) to containing the green check mark. In other words, to back up a file that has a blank box next to it, click on that box and it will put a green check mark in the box, thereby selecting the file for retrieval. On the other hand, to deselect a file that has a green check mark next to it, click on the check mark and it will remove the check mark so that the file will not be retrieved.

When you have selected the files you want to retrieve:

Click the Retrieve Now button.
Select your retrieve preferences, and click OK.

It may take some time for the retrieval process to work. If it does take a long time, do not kill the process and then immediately restart. Doing so may prevent further attempts to restore files to fail. Wait at least 15 minutes and then try again. Peak usage times for the Pleasanton server tend to be in the early morning in Pleasanton, and early evening (around 5:00-6:00 pm, Pleasanton time).

Cannot see any of your previous files for retrieval

If you cannot see any files for retrieval, try the following:

While in the Retrieve View tab, click on the Retrieve Options... button.
- The Retrieve Options screen appears. Pick the second or third option on the screen:

Show files that were on my system on: (mm/dd/yy) (most efficient and preferred method):
- This option asks you to specify a date on which you knew you did your last backup. Click on that choice and enter a date in the format specified and click OK. All files on the Connected server on that date should appear.
Show all versions of all files:
- If you choose that option, multiple versions of the same file may appear if you made changes to the documents and those versions were backed up.
- Do NOT choose EVERY file - retrieve only the most current (or the most wanted) version of the EACH file.
- Remember that Connected software does incremental backups - any selected file that has been changed will be backed up; multiple versions up to 20 are possible for any file.

If neither of those options work for you, make sure you are using the correct account. Check the name on the Home tab to see if it is yours. If you are not sure it is the correct account, open a NorthStar ticket. Be sure to specify the account number you are looking at.

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