Document number: 11230

 

Note: Currently, this information applies to legacy PeopleSoft machines and accounts only. Legacy J.D. Edwards employees should not try this at this time.

If you are getting a rebuild, or getting a new machine, you may wish to preserve your existing Connected TLM (Connected Backup) account so you can restore your existing files to the new environment. This consists of three steps (1) making sure you have your account number and encryption key (and password if any) (2) if a different account was established on the machine, removing that account and installing a fresh copy of Connected TLM and (3) reinstalling your old account. In the instructions below click this icon to see a screen shot or graphic.

If you are planning ahead, you can get your account number and encryption key and store them in a safe place until you are ready to reestablish the account. See Eureka! document 15222 — How to get your Connected TLM (Connected Backup) account number and encryption Key. If you fail to take this step you will need to get that information from Technical Support Operations.

1. On your new or rebuilt machine look for the Connected TLM (Connected Backup) icon in the system tray. Double-click to launch Connected TLM.
• If you don't see the icon in the system tray then look in your Start menu. Then select Programs, then Connected, then Connected TLM.
  • The Connected entry may be at the bottom of the Programs list, rather than in its alphabetical position.

• If you can't find Connected on the machine you can add it from the Software Library in Lotus Notes. For installation instructions see Eureka! document 15223 — How to install Connected TLM (Connected Backup).

2. If the screen opens to a Welcome to Registration screen , then make sure the choice "You previously registered an account and are re-installing that account" is chosen and click Next. Then continue to the next step.

• If the screen opens to the Connected TLM (Connected Backup) home panel you will need to uninstall the existing client and reinstall a clean copy. Click here for instructions.

3. The Reinstalling an Account screen is displayed. To restore an existing account you will need your account number, encryption key and password (if any). You may have already recorded that information. See Eureka! document 15222 — How to get your Connected TLM (Connected Backup) account number and encryption key.

• If you did not record that information you will need to contact Technical Support Operations to retrieve it for you. Open a NorthStar ticket to start that process. Specify that you need this information in the ticket.

4. Enter your account number. Click on Next.

5. On the Re-Activating Encryption screen, enter the Encryption Key exactly as you have it, and click Next.

6. On the Account Password screen, enter your personal password if you had one. If you did not, just click Next.

7. Follow the instructions on the screens that appear. When the reinstallation process is complete, your screen will inform you that it is done.

Your account is now reestablished and you are ready to run Connected TLM (Connected Backup).

 

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How to uninstall the existing client

Go to the Start menu, select Programs, then Connected, and finally, Connected TLM (remove only)

Reinstall a clean copy from the Software Library. For installation instructions, see Eureka! document 15223 — How to install Connected TLM (Connected Backup).

 

 

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: amq 09/05/1999
Revised: kcw 07/09/2003
Reviewed: 10/25/2004